Agenda 2026

From Confusion to Confidence: Reimagining the Insurance Onboarding Journey

• Understanding why customers hesitate to buy insurance and where trust breaks down across both direct and partner-led channels.
• Exploring how customer expectations are evolving in an ecosystem-driven world, where insurance is increasingly discovered through banks, fintechs, healthcare, mobility, and digital platforms.
• Redesigning buying journeys with insurers and ecosystem partners to deliver simpler, more transparent, and customer-centric experiences.
• Building trust-led distribution models that improve customer confidence, conversion, retention, and long-term value creation.

AI-Powered Insurance: From Underwriting to Enterprise Transformation

• AI across the insurance value chain: underwriting, claims, servicing, fraud, and compliance
• Leveraging data to improve risk selection and pricing accuracy
• Balancing automation with governance and regulatory compliance
• Roadmap for becoming an intelligence-led insurer

From Compliance to Confidence: Rethinking Trust in the Age of Data and AI

• Moving beyond regulatory compliance to build trust as a competitive advantage.
• The growing importance of privacy, consent and responsible data practices.
• Balancing innovation, personalization and risk in an AI-driven insurance landscape.
• Creating customer-centric governance frameworks that support sustainable growth.

Lamp Lighting & Keynote

Insurance at an Inflection Point: Shaping the Next Decade of Growth

• Exploring the forces reshaping insurance, from AI and digital ecosystems to evolving customer expectations.
• Understanding the strategic priorities that will define the industry's next phase of growth.
• Examining how insurers can balance innovation, trust, and long-term value creation.
• Building resilient, customer-centric organizations for the future of insurance.

The Leadership Imperative: Reinventing Insurance for the Age of Intelligence

• How AI is transforming life and general insurance across customer engagement, underwriting, claims and operations.
• Balancing technological innovation, trust and human judgment while serving the evolving needs of policyholders.
• The leadership mindset required to navigate disruption, drive innovation and build future-ready insurance organizations.
• Preparing insurers for sustainable growth and competitive advantage in an increasingly intelligent, data-driven world.

Experience Aadhaar Offline Verification: Success Stories

Trust by Design: How Aadhaar’s Verifiable Credentials through OVSE Are Rewiring Insurance

From Underwriting to Claims - Building a Simpler, Safer, More Affordable Insurance Ecosystem

The Future of Health Insurance: From Protection to Prevention

• Exploring how AI, wearables, and health data are transforming risk assessment and customer engagement.
• Understanding the shift from claims reimbursement to continuous health and wellness management.
• Examining how insurers can create more personalized, proactive, and outcome-driven experiences.
• Reimagining the role of health insurers in a future focused on prevention rather than treatment.

Cross Pollination between Credit and Insurance

• The Behavioral Twin: Financial discipline and risk aversion are universal; a consumer's credit repayment discipline is a direct, data-proven mirror of their insurance claims risk and policy persistency.
• Intent over Demographics: Cross-pollinating bureau data (debt layers, credit mix, inquiry velocity) allows insurers to move away from lazy demographic guessing to pinpointing a customer's exact life-stage, financial capacity, and real-time product intent.
• Predictive Micro-Clustering: By blending credit footprints with insurance personas, insurers can instantly cluster both target and existing bases shifting from a blunt "product push" to a precise "customer pull" for tailored onboarding and hyper-relevant upselling.
• Early-Warning Retentions: Financial stress manifests in credit behavior months before a policy lapses; syncing bureau updates into account management enables predictive collections and proactive persistency saves.

The AI-Native Insurer: The Blueprint for Insurance in 2030

• How AI is transforming insurance from a support function into a core business capability.
• The rise of intelligent underwriting, claims, servicing and decision-making at scale.
• How human expertise and AI can work together to drive efficiency, accuracy and growth.
• The capabilities insurers need today to build the AI-native organizations of tomorrow.

From Premium to Payout: Building the Financial Backbone of Insurance

Leading Through Uncertainty: AI, Risk, Trust & Resilience in a Changing World

• Examining how AI, emerging technologies, regulation, and societal shifts are reshaping risk across the insurance landscape.
• Understanding how insurers are navigating evolving privacy expectations, data governance requirements, and the realities of the DPDPA era while scaling AI responsibly.
• Exploring how AI, trusted data, and intelligent decision-making can strengthen resilience, improve risk assessment, and enable
• responsible innovation.
• Sharing leadership perspectives on building trusted, AI-ready insurance organizations that balance innovation, regulatory compliance and customer confidence.

Open Insurance & Platform Ecosystems: The Next Frontier of Distribution

• Understanding how connected ecosystems are creating new opportunities for insurance distribution and innovation.
• Exploring the role of APIs, data sharing, and interoperability in enabling seamless customer experiences.
• Examining how insurers can collaborate with partners to create value beyond traditional channels.
• Unlocking the potential of an open, connected, and platform-driven insurance ecosystem.

The Future of Insurance Renewals Will Be Built on Intelligent Infrastructure

Human, AI or Hybrid? Who Should Be in Control?

• Exploring how AI is reshaping decision-making across underwriting, claims, servicing, and risk management.
• Understanding where human judgment remains critical to ensure trust, fairness, regulatory compliance, and accountability.
• Examining how insurers can balance AI-driven automation with governance, ethical decision-making, and evolving regulatory expectations.
• Defining the right operating model where human expertise and machine intelligence work together to drive responsible innovation.

Life Insurance Reimagined: Building Lifetime Value Beyond the Policy

• Exploring how life insurers can move beyond protection to become trusted partners across every stage of a customer's financial journey.
• Understanding how personalization, proactive engagement, and advisory-led experiences are redefining customer relationships.
• Examining how AI, data, and digital innovation are enabling continuous value creation beyond policy issuance.
• Identifying the business models and growth opportunities that will shape the future of life insurance.

The New Currency of Insurance: Data, Trust & Intelligent Decisions

• Exploring how trusted data is reshaping underwriting, fraud prevention, and customer experiences.
• Understanding the role of data intelligence in enabling faster, smarter, and more confident insurance decisions.
• Examining how insurers can balance personalization with privacy, governance, and customer trust.
• Preparing for a future where data becomes the foundation of competitive advantage.

How Voice AI Is Driving Growth for Insurers

From Claims to Care: Reimagining Customer Experience in Insurance

• Exploring how insurers can turn claims from a transaction into a lasting trust-building experience.
• Understanding the role of AI and automation in delivering faster, simpler, and more transparent outcomes.
• Discovering how proactive engagement can help insurers move beyond reactive servicing.
• Redefining customer expectations in an era where experience is becoming a key competitive advantage.

InsurTech Investment Outlook: Where Is Capital Flowing Next?

• How investor priorities are evolving in a rapidly changing insurance market.
• The business models and technologies attracting attention from leading investors.
• The balance between innovation, profitability and sustainable growth.
• Where the next wave of insurance disruption is likely to emerge.

Transforming India's Insurance Landscape

• Overview of the Insurance Industry
• Regulatory Landscape & Market Potential
• Innovation in Insurance
• Future Outlook & Strategic Insights

Closing Remarks & IIS Awards 2026

Celebrating the insurers, innovators and disruptors redefining the future of insurance across India and Asia.